Cancellation Policies
BackToFuerteventura allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation.
Flexible: Full refund 1 day prior to arrival, except fees
- Cleaning fees are always refunded if the guest did not check in.
- The BackToFuerteventura service fee is non-refundable.
- If there is a complaint from either party, notice must be given to BackToFuerteventura within 24 hours of check-in.
- BackToFuerteventura will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
1 day prior
Thu, Jul 16
15:00h
Check in
Fri, Jul 17
15:00h
Check out
Mon, Jul 20
11:00
Example
For a full refund, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time.
If the guest cancels less than 24 hours before check-in, the first night is non-refundable.
If the guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded.
Moderate
- Full refund if the check-in is at least 30 days away.
- After that, guests can cancel up to 7 days before check-in and get a 50% refund of the nightly rate, and the cleaning fee, but not the service fee.
30 days prior
Wed, Mar 28
15:00h
7 days prior
Fri, Apr 20
15:00h
Check in
Fri, Apr 27
15:00h
Example
To receive a complete refund the guest must cancel at least 30 full days prior to the listing’s local check-in time.
To receive a 50% refund of the nightly rate: The guest must cancel 7 full days before the listing's local check in time. The service fee is not refunded.
If the guest cancels less than 7 days in advance or decides to leave early after he checked-in: The nights not spent, the cleaning fee and the service fee are not refunded.
Note: In case a guest has to cancel because of an EMERGENCY or UNAVOIDABLE CIRCUMSTANCES, we may be able to issue a refund. Read all details in chapter 10 of our TERMS OF SERVICE.
Strict
- Free cancellation during the first 48 hours after booking, as long as the guest cancels at least 14 days before check-in.
- After that, guests can cancel up to 7 days before check-in and get a 50% refund of the nightly rate, and the cleaning fee, but not the service fee.
14 days prior
48 hours after
booking
7 days prior
Fri 20 Mar
15:00h
Check-in
Fri 27 Mar
15:00h
Example
To receive a complete refund the guest must cancel within 48 hours after booking and at least 14 full days prior to the listing’s local check-in time.
To receive a 50% refund of the nightly rate: The guest must cancel 7 full days before the listing's local check in time. The service fee is not refunded.
If the guest cancels less than 7 days in advance or decides to leave early after he checked-in: The nights not spent, the cleaning fee and the service fee are not refunded.
Note: In case a guest has to cancel because of an EMERGENCY or UNAVOIDABLE CIRCUMSTANCES, we may be able to issue a refund. Read all details in chapter 10 of our TERMS OF SERVICE.
Super Strict 30 Days: 50% refund up until 30 days prior to arrival, except fees
- Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
- Cleaning fees are always refunded if the guest did not check in.
- The BackToFuerteventura service fee is non-refundable.
- If there is a complaint from either party, notice must be given to BackToFuerteventura within 24 hours of check-in.
- BackToFuerteventura will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
30 days prior
Wed, Jun 17
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
For a 50% refund, cancellation must be made 30 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.
If the guest cancels less than 30 days in advance, the nights not spent are not refunded.
If guest arrives and decides to leave early, the nights not spent are not refunded.
Super Strict 60 Days: 50% refund up until 60 days prior to arrival, except fees
- Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
- Cleaning fees are always refunded if the guest did not check in.
- The BackToFuerteventura service fee is non-refundable.
- If there is a complaint from either party, notice must be given to BackToFuerteventura within 24 hours of check-in.
- BackToFuerteventura will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
60 days prior
Mon, May 18
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
For a 50% refund, cancellation must be made 60 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.
If the guest cancels less than 60 days in advance, the nights not spent are not refunded.
If guest arrives and decides to leave early, the nights not spent are not refunded.
Long Term: First month down payment, 30 day notice for lease termination
- Note: The Long Term cancellation policy applies to all reservations of 28 nights or more.
- Cleaning fees are always refunded if the guest did not check in.
- The BackToFuerteventura service fee is non-refundable.
- If there is a complaint from either party, notice must be given to BackToFuerteventura within 24 hours of check-in.
- BackToFuerteventura will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
If the guest books a long term stay and decides to cancel the long term agreement before the start date, the first payment is paid to the host in full.
If the guest books a long term stay and decides to cancel the long term agreement during their stay, the guest must use the online alteration tool in order to agree to a new checkout date. Regardless of the checkout date chosen, the guest is required to pay the host for the 30 days following the cancellation date, or up to the end date of the guest’s original reservation if the remaining days of the original reservation is less than 30 days.
